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Our Puchshop customer service

Here you will find all the information about placing an order, delivery and the return process. If you have a question that you can't find the answer to here, please let us know by using our contact form and we will reply as soon as possible.

Couldn't find an answer to your question?

Our customer service is open on weekdays from 09:00 to 17:00. Within these times, we usually respond within 2 hours. Do you have a question about an order? Don't forget to mention your order number!

Do you have a technical question?

If so, ask them via our contact form or directly to info@puchshop.de and we will try to answer your question as soon as possible!


Oops... unfortunately, we don't have customer service by telephone. But you can reach us in other ways!


Follow us on Facebook and send us a message via Messenger! We will try to respond as soon as possible.


Send us an email via our contact form or to info@puchshop.de. We will try to respond as soon as possible.


At (+31)317 763 998, you can send us a WhatsApp message. We will try to respond as soon as possible.

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Pickup your order

It is possible to pick up your order at our warehouse. Place your order in our webshop and select "Pick up" as the shipping method.

You can only collect your order once you have received an email saying "Ready for pickup". Please do not come before, this is to avoid any disappointments.

Counter sale

It is possible to order parts at our counter. Please note that there is a 10% surcharge on the current webshop prices at the counter. It may also happen that something is not in stock.

When you order your parts online and choose to collect them from our warehouse, this surcharge obviously does not apply. Also you are sure that everything is in stock when you pick it up after you got a notification.

What is our address?

Puchshop.de BV
Industrieweg 36
6702 DR Wageningen
The Netherlands

Warehouse opening hours

Monday till friday: 08:00 - 12:00
12:30 - 17:00
Saturday: 09:00 - 13:00

Our customers are very happy with our service!
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