Our Puchshop customer service

Here you will find all the information about placing an order, delivery and the return process. If you have a question that you can't find the answer to here, please let us know by using our contact form and we will reply as soon as possible.

Order
I want to order

Payment
Our payment methods

Shipping
Shipping

Shipping costs
Our shipping costs

Returns
Return a product

Couldn't find an answer to your question?

Our customer service is open on weekdays from 09:00 to 17:00. Within these times, we usually respond within 2 hours. Do you have a question about an order? Don't forget to mention your order number!

Do you have a technical question?

If so, ask them via our contact form or directly to info@puchshop.de and we will try to answer your question as soon as possible!

Phone

Oops... unfortunately, we don't have customer service by telephone. But you can reach us in other ways!

Facebook

E-mail

Send us an email via our contact form or to info@puchshop.de. We will try to respond as soon as possible.

At (+31)317 763 998, you can send us a WhatsApp message. We will try to respond as soon as possible.

Our address

Puchshop.de BV
Industrieweg 36
6702 DR Wageningen
The Netherlands

Warehouse business hours

Monday till friday:	08:00 - 12:00
	12:30 - 17:00
Saturday:	09:00 - 13:00

Pickup your order
It is possible to pick up your order at our warehouse. Place your order in our webshop and select "Pick up" as the shipping method.

You will recieve a e-mail when your order is ready for pickup.